Terms & Conditions (Terms of Service)

Terms & Conditions

Effective Date: July 5, 2026

Welcome to E-commercewala. These Terms & Conditions ("Terms") govern your use of our website and the services we provide. By accessing our website or purchasing our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Us

E-commercewala provides professional e-commerce services, including but not limited to:

  • Seller Account Registration

  • Marketplace Onboarding

  • Product Listing & Catalog Management

  • Shopify Store Setup

  • Website Development

  • Store Management

  • Inventory Management

  • Advertising Management (Google Ads, Meta Ads, Amazon Ads, etc.)

  • Order Processing Support

  • E-commerce Consultation

2. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old.

  • You have the legal authority to enter into a binding agreement.

  • The information you provide is accurate and complete.

3. Service Delivery

Our services begin after:

  • Successful payment (unless otherwise agreed),

  • Receipt of all required documents, credentials, product details, images, or information necessary to perform the service.

Delivery timelines are estimates and may vary depending on:

  • Client response time

  • Marketplace approvals

  • Third-party platform delays

  • Technical issues beyond our control

4. Client Responsibilities

The client agrees to:

  • Provide accurate information.

  • Provide necessary login credentials when required.

  • Maintain ownership of marketplace and website accounts.

  • Respond promptly to requests for information.

  • Ensure products comply with applicable laws and marketplace policies.

The client is solely responsible for the legality, authenticity, and intellectual property rights of the products they sell.

5. Payments

  • All prices are displayed in Indian Rupees (INR).

  • Payment must be completed before work begins unless agreed otherwise in writing.

  • Taxes (if applicable) will be charged separately.

  • Subscription or monthly management services are billed according to the selected plan.

Failure to make timely payments may result in suspension or termination of services.

6. Refunds

Refunds are governed by our Refund & Cancellation Policy.

Once work has commenced, fees for completed work are generally non-refundable unless otherwise stated.

7. Third-Party Platforms

Our services may involve platforms such as Shopify, Amazon, Flipkart, Meesho, Google, Meta, and other marketplaces.

We are not responsible for:

  • Marketplace account suspension

  • Policy violations by clients

  • Platform algorithm changes

  • Advertising account restrictions

  • Product approval or rejection

  • Delays caused by third-party platforms

These platforms operate independently under their own terms and policies.

8. Advertising Services

For advertising services:

  • We manage campaigns based on industry best practices.

  • We do not guarantee sales, revenue, rankings, leads, profits, or return on ad spend (ROAS).

  • Campaign performance depends on factors including product quality, pricing, competition, website quality, customer demand, and advertising budget.

9. Intellectual Property

All website content, graphics, branding, logos, designs, documents, and original materials created by E-commercewala remain our intellectual property unless otherwise agreed in writing.

Clients retain ownership of their trademarks, logos, product content, and business information.

10. Confidentiality

We treat client business information confidentially and will not disclose it except:

  • To provide the requested services,

  • When legally required,

  • With the client's consent.

11. Limitation of Liability

To the maximum extent permitted by law, E-commercewala shall not be liable for:

  • Loss of profits

  • Business interruption

  • Loss of data

  • Marketplace suspensions

  • Advertising losses

  • Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

12. Account Access

Where necessary, clients may provide temporary access to their seller accounts, Shopify store, advertising accounts, or related platforms.

Clients are responsible for:

  • Maintaining secure passwords,

  • Revoking access when services end,

  • Reviewing account activities.

13. Service Suspension or Termination

We reserve the right to suspend or terminate services if:

  • Payments are overdue,

  • The client provides false information,

  • The client requests unlawful or prohibited activities,

  • The client violates these Terms.

14. Force Majeure

We shall not be liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, internet outages, government actions, strikes, cyberattacks, or failures of third-party platforms.

15. Privacy

Your use of our services is also governed by our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time. Updated versions will be published on our website with a revised effective date.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts having jurisdiction over our principal place of business.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

E-commercewala

Website: https://e-commercewala.in

Email: support.ecommercewala@gmail.com

Business Hours: Monday–Saturday, 10:00 AM –7:00 PM (IST)